Shipping policy

At Wheeler Display, we deliver professional-grade products using trusted logistics partners. Our shipping policy is designed to be clear and transparent, with no hidden shipping fees or markups.

Delivery Area
Standard delivery is available to Spain, Portugal, Austria, Belgium, Denmark, France, Germany, Italy and the Netherlands. International shipping to other destinations is available on request. Please contact us for a shipping quotation before ordering.

Free Delivery
Free delivery is available on eligible standard mainland orders within the countries listed above, subject to any minimum order value shown at checkout. If free delivery applies to your order, it will be clearly displayed during checkout.

Remote Areas & Islands
Remote regions, islands and carrier-designated remote-area postcodes may require an additional shipping charge. This includes destinations such as the Balearic Islands, Canary Islands, Azores, Madeira, Corsica, Sardinia and Sicily.

Please contact us before ordering if delivery is required to a remote area or island. Any additional shipping charge will be confirmed for your approval before dispatch.

No Shipping Markups
We do not add profit margins to shipping. If a courier applies a remote-area surcharge, you pay only the amount they charge us.

Delivery Times
Our standard shipping estimates match the delivery options shown at checkout:

• Spain and Portugal: 1–2 business days after dispatch for eligible standard delivery addresses.
• Austria, Belgium, Denmark, France, Germany, Italy and the Netherlands: 3–5 business days after dispatch for eligible standard delivery addresses.

These are estimated shipping times, not guaranteed delivery dates. Custom-printed or configured products may require additional production time before dispatch. Any production timeframe shown on the product page or in your order confirmation is additional to the shipping estimate.

Delivery Delays & Tracking
Delivery may occasionally take longer due to circumstances outside our control, such as carrier delays, severe weather, public holidays, customs checks or remote-area delivery arrangements.

Once your order has been dispatched, we provide tracking information so you can check the latest delivery status and updates on the carrier’s tracking page. Tracking updates appear as the carrier scans your shipment. If you need help checking your delivery or have concerns about a delay, please contact us or email info@wheelerdisplay.com with your order number, and we will help you check its status.

Freight & Large Deliveries
Large or heavy orders may be shipped via pallet or freight service. Delivery is made curbside to the nearest accessible point. Please ensure your team is prepared to receive and unload the shipment.

Shipping Damage
Please inspect deliveries at the time of receipt. If damage is visible:

• Note the issue on the delivery receipt before signing, and
• Notify us immediately, preferably while the driver is still present.

Claims made after unnoted delivery cannot be accepted.

Refused or Failed Deliveries
If a shipment is refused or cannot be delivered for reasons not caused by Wheeler Display, all return transport charges, redelivery fees and carrier costs are the responsibility of the customer.

Returned goods will be held for 30 days for collection. If collection is not arranged within this period, the goods will be considered abandoned.

In-Transit Orders
Once an order has been dispatched, it is considered fulfilled. Orders in transit cannot be cancelled, changed or refunded.

Warehouse Pickup
Pickup from our warehouse in Alicante is available by appointment. Select “Local Pickup” at checkout or contact us to arrange.

International Shipping Available on Request
Shipping to destinations outside our standard delivery area, including the United Kingdom and Switzerland, is available on request. Shipping costs, delivery estimates and any applicable customs arrangements will be confirmed in your quotation before you order.

For shipments outside the European Union, export documentation is provided where required. Import VAT, customs duties and clearance charges, if applicable, are the responsibility of the recipient unless otherwise agreed in writing. Customs processing may extend delivery times.

Canary Islands Deliveries
Delivery to the Canary Islands is available on request and is handled separately from mainland Spain. Please contact us before ordering so we can confirm shipping costs and an estimated delivery timeframe.

Orders are shipped from mainland Spain with export documentation provided where required. Local import taxes, IGIC, customs clearance fees and destination handling charges are the responsibility of the recipient and are not included in the product price or shipping quotation unless expressly stated.

Delivery times may be longer due to customs processing and island freight handling. Oversized, freight or custom-made products may require a separate shipping arrangement.